Refund & Satisfaction Policy

Mile High Bin Spa-Refund & Satisfaction Policy

Last Updated: July 2026

1. Our Satisfaction Promise

Your satisfaction is our priority. If you're not completely satisfied with your cleaning, please contact us within 48 hours of your service. We'll gladly return to re-clean the affected bins at no additional charge.

2. Completed Services

Because our services are performed on-site and completed during your scheduled appointment, completed services are generally non-refundable. If a service was not completed to our standards, we'll make it right through our Satisfaction Promise.

3. Recurring Memberships

Recurring Subscriptions renew automatically unless a request is sent to cancel prior to anniversary date minimum. Recurring service plans require the following minimum commitments: Monthly — six (6) month service minimum. Bi-Quarterly — eight (8) service minimum. Quarterly — four (4) service minimum. After your minimum commitment has been fulfilled, you may cancel your recurring service at any time before your next scheduled billing cycle.

4. BinSpa+ Membership

Every recurring customer is automatically enrolled in BinSpa+, our complimentary customer care program. If your bins require attention between regularly scheduled cleanings, simply contact us and we'll gladly schedule your On-Demand/Emergency cleaning. Mile High Bin Spa reserves the right to modify or discontinue BinSpa+ benefits in the future; any changes will apply only after advance notice has been provided to customers.

5. One-Time & Emergency Cleanings

One-Time or Emergency Cleaning services are non-refundable once completed. Appointments cancelled before service begins may be rescheduled or refunded at Mile High Bin Spa's discretion.

6. Missed Service Appointments

Trash bins must be accessible on your scheduled service day. If bins are unavailable because they were not placed curbside (when required), are blocked by vehicles or other obstacles, or cannot be safely accessed, the scheduled service may be considered completed and a return visit rescheduled for the next available route.

7. Weather & Safety

If severe weather or unsafe working conditions prevent us from completing your service, we'll reschedule your appointment at the earliest available opportunity at no additional charge.

8. Billing & Refunds

Approved refunds will be issued to the original payment method whenever possible. Please allow 5–10 business days for your financial institution to process the refund.

9. Questions

Email: info@milehighbinspa.com

Website: www.milehighbinspa.com

*Changes to this Policy

Mile High Bin Spa Reserves the right to update this Policy at any time.

The "Last Updated" date above reflects the most current version.